Support / FAQ – Omniva™

Shipping & Delivery

• Standard Shipping: Free across Canada (7–12 days). Tracking provided once shipped.
• Express Shipping: Available at checkout for faster delivery. Additional fees apply.
• Processing Time: Orders are usually processed within 1–2 business days.

Returns & Exchanges

• 30-Day Hassle-Free Returns: Changed your mind? You can return items within 30 days of delivery.
• Return Process: Contact us via the Contact page to start your return. Items should be unused and in original packaging.
• Refunds: Once received and approved, refunds will be issued to your original payment method.

Ordering & Payment

• Accepted Payments: All major credit/debit cards, Shopify Payments, and PayPal.
• Secure Checkout: Your payment details are encrypted and protected.
• Order Modifications: Orders cannot be modified once submitted. Check your cart carefully before checkout.

General Questions

• How can I track my order?
  After your order ships, a tracking number will be sent to your email.
• Do you ship internationally?
  Currently, Omniva™ ships within Canada only.
• How do I contact support?
  Visit our Contact Us page or email us at contact@omniva.com.